Thank you for visiting and shopping at OZIRACKING.COM.AU. Following are the terms and conditions that constitute our Shipping Policy.
Business Premises with forklift Access must be accurate as we can ship products to business premises which price will be differ compared to residential please advice our sales Team.
Product Dispatch Time
OZIRACKING Assures all our customers that we dispatch all purchased products within a timely manner from oldest order to newest if we are overwhelmed with orders, all orders can be processed within 4-6 Weeks. 4 to 6 weeks is an indication of maximum delivery times but we aim to ship much quicker and often as soon as one or two weeks. OZIRACKING advises that all purchased items are shipped earlier in normal circumstances. Pre-order items are subject to waiting times based on international Shipping times and Australian Custom Clearances. Please Note Orders are not shipped or delivered on weekends or holidays. OZIRACKING holds no responsibility for unexpected freight delays once items leave OZIRACKING Premises. This is solely upon the freight forwarder. OZIRACKING is not associated or partnered with any freight carriers. OZIRACKING only ships the products based on the carrier the customer purchased upon selling the product and item.
In the event a delivery is delayed we will inform you of this and provide you with the option to either wait to give you an approximate wait time, choose a different product of equivalent value or refund your money.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
OZIRACKING ships to business addresses across Australia. We do not ship to PO Boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Dispatch Goods not Received
In the event that you do not receive dispatched products and we are unable to assist you to locate them in transit, we will require you to provide us with a Statutory Declaration witnessed by an eligible person and setting out that you have not received your product before we will consider replacing a product lost in transit. We have the sole discretion to refuse to replace a product lost in transit.
OZIRACKING Advises any Bulky goods or product for customer to add Insurance upon purchase to insure the product if the product is damaged a replacement would be sent or compensation would be given to the buyer based on level of damage to purchase insurance this can be done at any time before the product is shipped.
OZIRACKING is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
All Freight Damage Must be Inspected advised to OZIRACKING No Latter than 24 Hours of Receiving the item and Signing From Freght Carrier that item has been received to Lodge Compensation with freight Carrier.
OZIRACKING Can lodge a Claim with freight Carrier within within 3 Business days for damaged freight within required time frame on behalf of receiver it is in discretion of the carrier to compensate the buyer.
The Estimated time frame for damaged Claim can be 10- 30 Days to receive compensation based on images supplied by the customer and claim has been lodged within 3 days of product received.
OZIRACKING Hold no Liability for minor scratch caused by freight OZIRACKING takes full responsibility of item being well packed well strapped on pallet.
If your freight is faulty or there is a manufacturer fault please email : email@example.com
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Australia.